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Email Support

Get help from our support team via email. We'll respond as quickly as possible.

Usually responds within 24 hours
support@nionaai.com
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Documentation

Browse our comprehensive documentation for detailed guides and tutorials.

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Frequently Asked Questions

How do I get started with Niona AI?

Getting started with Niona AI is easy:

  • Create a free account at nionaai.com
  • Connect your HubSpot account from Settings → Integrations
  • Start using voice commands or chat to manage your CRM

Check our Getting Started Guide for detailed instructions.

How do I connect my HubSpot account?

To connect your HubSpot account:

  • Go to Settings → Integrations in Niona AI
  • Click "Connect HubSpot"
  • Log in to your HubSpot account and authorize the connection
  • Once connected, you'll see a green "Connected" badge

See the HubSpot Connection Guide for more details.

What voice commands does Niona AI support?

Niona AI supports a wide range of voice commands:

  • Contacts: "Create a contact for John Smith at Acme Corp"
  • Companies: "Add a company called TechStart Inc"
  • Deals: "Create a deal worth $50,000 for NexaCorp"
  • Tasks: "Set a follow-up meeting for next Tuesday"
  • Notes: "Add a note about the demo meeting"
  • Quotes: "Generate a quote for the Enterprise package"

Just speak naturally - our AI understands context!

What's included in the free plan?

The free plan includes:

  • 50,000 tokens per month
  • Basic HubSpot sync (Contacts, Companies, Deals)
  • Voice commands and chat interface
  • Email support

No credit card required to get started!

How can I upgrade my plan?

To upgrade your plan:

  • Go to the Billing section in Niona AI
  • Select your desired plan (Pro or Enterprise)
  • Complete the payment process

Your new features will be available immediately after upgrade!

Is my HubSpot data secure?

Yes, your data security is our top priority:

  • We use OAuth 2.0 for secure HubSpot authentication
  • All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • We only request the permissions necessary for the features you use
  • You can disconnect HubSpot and revoke access anytime

Read our Privacy Policy for more details.

Can I transcribe sales calls with Niona AI?

Yes! Call transcription is available on Pro and Enterprise plans:

  • Upload audio files (MP3, WAV, M4A) or paste links
  • AI automatically transcribes and extracts key information
  • Creates contacts, deals, and notes from call content
  • Generates meeting summaries and action items
What languages does Niona AI support?

Niona AI currently supports:

  • English - Full support for voice and text

More languages coming soon! Contact us if you need a specific language.

Support by Plan

Free Plan

Email Support

  • Email support (48hr response)
  • Knowledge base access
  • Community support
Pro Plan

Priority Support

  • Priority email support (24hr)
  • Knowledge base access
  • Community support
  • Video call troubleshooting
Enterprise

Premium Support

  • 24/7 premium support
  • Dedicated account manager
  • Phone & video support
  • Custom onboarding & training
  • SLA guarantees

System Status

All Systems Operational

Niona AI and all integrations are running smoothly.

View Status Page →

Send Us a Message

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We typically respond within 24-48 hours during business days.